We will always tell you in writing the reasons for our decision on your benefit application.
If we are not going to pay you any benefit, we will tell you why and how we have worked it out. If you think that your housing benefit/council tax benefit calculation is wrong you can check what you are entitled to by checking our online benefit calculator.
Ask us for more information
If you want to know more about how your benefit has been worked out, please ask us and we will send you more details. You can email us at firstname.lastname@example.org.
Ask us to look again at our decision
If you think your benefit is wrong or you do not agree with our decision you can ask us to look again at how we have worked out your Housing Benefit. This is sometimes called a review or reconsideration. You can ask for a review by email, in writing or you can complete a revision form stating why you think we are wrong.