Coronavirus update - Due to the unprecedented situation we are finding ourselves in and in order to cut down on contact and visits to our reception, we would like to advise our customers that there are certain changes they do not have to tell us about at this time.
Therefore if the following applies to you, please do not contact us about these changes as we will be advised by your landlord, the pension service or the DWP:
you are a pensioner and your state pension changes in April
you are on pension credit and your pension credit changes
your tax credits are amended/changed
your landlord is either the council or a housing association and your rent is due to change in April
you are on Universal Credit and your income has changed
Thank you for your co-operation.
You need to tell us about changes as soon as they happen.
We will normally need to see evidence of the change. You can upload evidence/documents to the change of circumstances form below.
If the evidence is not currently available, complete and submit the change of circumstances form and provide the documents within one month using the providing additional documents form.
If you are replying to a letter, you can also use the link below to do this.
What we need to know
You need to tell us if you, your partner, your non-dependant or dependant child:
start or stop receiving benefit payments
start or stop receiving pension payments
start or stop receiving Tax Credits
start or stop working
have changes in childcare costs
become a full time student
leave school or education
have a change to the amount of income received, for example wage increase/decrease
have a change to the amount of savings, if your and your partners savings total over £6000.00
are going to be away from your property for four weeks or more (you need to let us know before you go away). Check the temporary absence rules
have someone move in or out of your household
have a new addition to your household, such as a new baby