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Taxicard scheme

Taxicard is a scheme providing subsidised transport for people who have serious mobility impairment and difficulty in using public transport.


Changes, which came into affect in January, are summarised below.

Pricing for journeys

A new maximum fare guarantee [1MB] will be introduced based on a price per mile. At the end of the journey, if the fare on the meter is lower than the maximum fare then your contribution will be based on the metered fare. If the fare on the meter is higher, you will be charged the maximum fare given to you when you booked. 

This move will have a number of customer benefits: 

  • you will know the maximum fare contribution in advance
  • the same journey will always have the same maximum fare contribution no matter what day or time of the day you travel

You may not notice any difference for journeys up to two miles in a taxi where a minimum contribution will still apply.

It is possible some longer fixed price trips, even with the subsidy, may be more expensive than a private hire alternative outside of the scheme. If you consider this could be the case you may wish to make your trip outside of the Taxicard scheme. The provision of a maximum price at the time of booking will allow you to make more informed choices about the most cost-effective way to travel.

Door to door service, wheelchair users and assistance dogs

Under the new scheme you will have the choice, on each journey, as to whether you want a 'door to door' service or a 'kerb to kerb' service, where the driver drops you off as near as possible to your starting point and destination. You will need to let us know when you book your journey if you require a door to door service.

Unless taxi and private hire drivers have a medical exemption (and displays the exemption certificate) they are required to accept all assistance dogs accompanying a passenger at no additional cost.

Online and App bookings

App download

Download the mobile app from either Google Play Store or the iPhone App Store by searching "CityFleet Taxicard" and installing the app that has both of these words (it must be this one or you will be unable to login and book).

Booking online

Book now

Read more about the Taxicard scheme on the London Councils website »

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Article utilities:  Bookmark and Share Print Print this page Last updated: 07 Feb 2019 at 11:07