HillingdonFirst card

Information for residents and businesses about our HillingdonFirst card.

In this section:

About the HillingdonFirst card scheme

Our HillingdonFirst card offers residents discounts, offers and preferential rates on various products, services and facilities across the borough.

In this section


HillingdonFirst card
Who can apply?

  • Anyone aged 18 and over who lives in the borough of Hillingdon can apply for a HillingdonFirst card.
  • ​​Hillingdon residents aged 17 who drive can also apply for a HillingdonFirst card.
  • Membership of the scheme is free.

Read the full terms and conditions (PDF) [235KB]


Apply for a HillingdonFirst card

To apply for a HillingdonFirst card:

  1. log in to (or register for) My Account via the button below
  2. select the 'Apply for a card' button under the HillingdonFirst card heading
    (this option will only appear if you have added your home address to your account)
  3. complete the online form.

Apply for a HillingdonFirst card


Register your HillingdonFirst card

Once you have received your HillingdonFirst card, register it so if it gets lost, damaged, stolen or becomes faulty, you can request a replacement card online.

To register your HillingdonFirst card:

  1. log in to (or register for) My Account via the button below
  2. select the 'Add an existing card' button under the HillingdonFirst card heading
  3. complete the online form.

Register your HillingdonFirst card


Where can the HillingdonFirst card be used?

Use your HillingdonFirst card to receive discounts, offers and preferential rates on various products, services and facilities across the borough.

Please note: Our database of offers and discounts is currently being updated and will be added to our site soon.

  1. At participating businesses

    Local businesses

    Hundreds of businesses are part of our HillingdonFirst card programme and offer discounts and offers on various products and services, including food and drink, clothing, travel, leisure and hair and beauty.

    Simply show your HillingdonFirst card at the point of paying

    Please note: Acceptance of the HillingdonFirst card is at the shop manager's discretion. Your HillingdonFirst card cannot be used to make online purchases.

    If you're a business in Hillingdon and would like to benefit from the HillingdonFirst scheme, find out about signing up.

  2. At any of our libraries

    Computers at a Hillingdon library

    Your HillingdonFirst card is also your library card. This allows you to borrow books, talking books and access our fantastic online resources.

    If you're an existing Hillingdon library member, speak with a member of staff about replacing your old card with a HillingdonFirst card.

    If you have not been an active library user in the last 2 years, you will need to reactivate your membership. You can do this by visiting one of our libraries and asking to join the library where your HillingdonFirst card will be activated.

    View our online resources for library members

  3. In leisure centres

    Things to do - Leisure Centres

    Get preferential rates at our leisure centres - contact your local centre directly for full details.

    Botwell Green Sports and Leisure Centre
    Highgrove Pool and Fitness Centre
    Hillingdon Sports and Leisure Complex 

    Queensmead Sports Centre

  4. At council car parks and for on-street parking

    Get preferential parking rates at our on-street parking bays and in our car parks with your HillingdonFirst card. Before you put any money into a parking machine at a council car park or on-street parking area, press the yellow button and touch your card on the HillingdonFirst picture on the parking machine. 

    If you forget your card, you will have to pay the full charge. 

Your HillingdonFirst card also acts as proof of residency when using our waste and recycling centres.


If your details have changed

If you have moved house or changed your name, please let us know.

Update your details

Please note: When a resident passes away and their death is registered, we will cancel their HillingdonFirst card automatically.


Need a replacement HillingdonFirst card?

If your card has been lost, damaged, stolen or is faulty, providing it is registered, you can request a replacement card online.

To request a replacement HillingdonFirst card:

  1. log in to (or register for) My Account via the button below
  2. select the 'Replace a card' button under the HillingdonFirst card heading
    (this option will only appear if you have added your HillingdonFirst card to your account)
  3. complete the online form.

Request a replacement HillingdonFirst card

Page last updated: 11 May 2022