Council tax reduction scheme

Our online forms were recently affected by a technical email issue. This has now been fixed. However, if you submitted a form via this website between Thursday 26 September and Tuesday 15 October but you have not heard from the benefits team, please resubmit the form along with any acknowledgement email you might have received at the time. We apologise for any inconvenience.

Disagreeing with our assessment

There are various things you can do if you do not agree with any decision we have made in assessing your claim or the amount of council tax reduction you have been awarded.

If you do not agree with any decision we have made in assessing your claim or the amount of council tax reduction you have been awarded, you can:

Ask us for more information

If you want to know more about how your reduction has been worked out, please ask us and we will send you more details. You can email us at counciltax@hillingdon.gov.uk for more information.

Ask us to look again at our decision

If you think your reduction is wrong or you do not agree with our decision, you can ask us to look again at how we have worked out your council tax reduction. This is sometimes called a review or reconsideration. You should complete a revision form stating why you think we are wrong.

Take your case to appeal

If you are still not happy after we have reviewed and reconsidered our decision, you can take your case to the Valuation Tribunal Service (VTS). A request to appeal must be in writing, signed by you and sent to the VTS within two months of receiving a written response from the council.

The VTS is an independent tribunal made up of people who are not from the local authority.

Page last updated: 26 Sep 2019