Council tax reduction scheme

From 1 April 2020, our council tax reduction scheme is changing to a banding scheme for working age applicants. We needed to make changes to the local scheme because of the way Universal Credit is calculated. Our aim is to simplify the process for all working age customers, giving increased stability to those whose wages or income fluctuate each month and reduce the number of revised council tax bills for minor changes in income.

Disagreeing with our assessment

There are various things you can do if you do not agree with any decision we have made in assessing your claim or the amount of council tax reduction you have been awarded.

If you do not agree with any decision we have made in assessing your claim or the amount of council tax reduction you have been awarded, you can:

Ask us for more information

If you want to know more about how your reduction has been worked out, please ask us and we will send you more details. You can email us at counciltax@hillingdon.gov.uk.

Ask us to look again at our decision

If you think your reduction is wrong or you do not agree with our decision, you can ask us to look again at how we have worked out your council tax reduction. This is sometimes called a review or reconsideration. You should complete a revision form stating why you think we are wrong.

Take your case to appeal

If you are still not happy after we have reviewed and reconsidered our decision, you can take your case to the Valuation Tribunal Service (VTS). A request to appeal must be in writing, signed by you and sent to the VTS within two months of receiving a written response from the council.

The VTS is an independent tribunal made up of people who are not from the local authority.

Page last updated: 03 Jan 2020