Council tax reduction scheme

Our online forms were recently affected by a technical email issue. This has now been fixed. However, if you submitted a form via this website between Thursday 26 September and Tuesday 15 October but you have not heard from the benefits team, please resubmit the form along with any acknowledgement email you might have received at the time. We apologise for any inconvenience.

Changes in circumstances

If you are already receiving council tax reduction with us, and your circumstances have changed, this may affect the amount we pay you.

You need to tell us about changes as soon as they happen.

If your income goes up and you do not tell us about the change straight away, you will be paid too much CTR. When we find out about the change you will be asked to pay the money back.

What we need to know

You need to tell us if you, your partner, your non-dependant or dependant child:

  • start or stop receiving benefit payments
  • start or stop receiving pension payments
  • start or stop receiving tax credits 
  • start or stop working
  • become a full-time student
  • leave school or education
  • have a change to the amount of income ie wage increase/decrease
  • have a change to the amount of savings, if you and your partners savings total over £6,000
  • are going to be away from your property for four weeks or more (you need to let us know before you go away). Please see the rules on temporary absence from your home
  • have someone move in or out of your household
  • have a new addition to your household, such as a new baby
  • move home

We will normally need to see evidence of the change, upload a scanned image or digital photo of your documents to your change in circumstances form.

If the documents are not currently available, complete and submit the change in circumstances form and provide the scanned image or digital photo of your documents within one month using the providing additional documents form.

Change of circumstances

If the evidence and documents are not currently available, complete and submit the change in circumstances form and provide the documents within one month using the providing additional documents form.

Page last updated: 26 Sep 2019