Libraries customer charter for digital support

Our library staff will:

• encourage people to gain basic digital skills
• promote access to information online
• recommend and direct people to well-known online services and websites
• maintain confidentiality
• support people with their next steps in becoming confident computer and internet users.

Our library staff cannot:

• advise people what information they should input into an online form
• provide expert advice about life essential needs
• complete an online form on behalf of someone
• troubleshoot all digital technical queries.