Satisfaction of Tenants and Residents (STAR) Survey 2024 to 2025
We're asking tenants and leaseholders to share their views on the services we provide, and will be carrying out a Survey of Tenants and Residents (STAR).
Tenant Satisfaction Measures (known as 'TSMs') were introduced in 2023 to measure the quality of services provided by social housing landlords. As part of this, Hillingdon Council have a regulatory obligation to undertake annual TSM surveys to collect tenant feedback on how our housing services are performing.
To ensure the feedback is collected independently from the council, we are working with Dr Simon Williams, Managing Director of Service Insights Ltd. the independent research company will contact a random sample of our tenants by phone during January 2025.
Participation is completely voluntary, but the council would like to hear your views because it will help support our culture of continuous improvement.
Specifically, Tenant Satisfaction Measures will:
- enhance our accountability and transparency within the social housing sector
- increase scrutiny on the quality of our social housing and the performance of our housing services
- offer our tenants a voice, ensuring their concerns and suggestions are acknowledged and addressed
- provide a structured approach to monitoring and improving service delivery.
Further information about Tenant Satisfaction Measures can be seen on the GOV.UK website or by getting in touch with the customer engagement team by phone on 01895 277038, or email at customerengagement@hillingdon.gov.uk.