Pests, animal nuisance and welfare

In this section:
Pest control service

Pest control service

Our pest control service is provided by SDK Environmental Ltd (trading as Dial-A-Pest).

The service is available to eligible residents in Hillingdon that have problems with pests inside their home or in their garden. 

We provide treatment for rats and mice inside the home and for rat nests in the garden. This service is available to council tenants and certain other residents. Charges may apply.  Please note that we do not accept reports about rats and mice in neighbouring properties or on open or commercial land.

You can report rats on a neighbouring premises on our website.

We provide treatment for wasps to council tenants and leaseholders. Charges may apply.

We also provide free-of-charge treatment to council tenants for cockroaches, squirrels, mortar bees, pharaoh ants and woodworm.

Tenants in privately-rented accommodation should report pests to their landlord or managing agent.  Other Hillingdon residents who do not qualify for the council's service can use the British Pest Control Association website to find details of local, licenced pest control companies.

Charges

Note: All homeowners over 65 are eligible for free rat and mice treatment. If you are over 65 and are privately renting you would need to contact your landlord.

Type of propertyServiceCharge

Council tenants and owner-occupiers over-65
(If you are over 65 and are privately renting you should contact your landlord)

Rats and mice

Free of charge for 3 visits

Owner occupier and council leaseholders in receipt of means tested benefits (this includes: income support, housing benefit, council tax benefits, pension credit, tax credit and working tax credit, Universal Credit and income-related job seekers allowance

Note: You must provide evidence of proof of benefits before booking an appointment. You can send these to hhs-housingrepairs@hillingdon.gov.uk

Rats and mice

£15 for 3 visits

Council tenants or council leaseholders

Wasps

£52 for 1 visit

Council tenants
  • Cockroaches
  • Mortar bees
  • Pharaoh ants
  • Squirrels
  • Woodworm
Free of charge

Appointments

Pest control appointments are 'all day', 8am to 6pm, Monday to Friday. We and the contractor cannot give more specific appointments therefore residents will need to stay in until the pest controller has been.  Another adult can also be at your home on your behalf.

Treatment for rats and mice normally require 3 visits, usually around 10 days apart.  The first date will be booked by our Contact Centre. Your details will be passed to SDK who will contact you within 24 hours to reconfirm your first appointment and book two further appointments. They will also issue you with our terms and conditions for the service.

After the booking has taken place it is your responsibility to phone us if you need to cancel or rearrange the appointment.

A charge of £15 may be made where we are unable to access your property on the day of your appointment.

Book an appointment as a council tenant

Book an appointment for over-65s

Poisons

The poisons used are designed to minimise risk to humans, pets and other non target species. Rodents need to feed regularly on the bait for the poison to be effective. 

Hazards

Keep children and pets away from treated areas. Pesticides should not be put in or near the mouth but in case of accidental swallowing seek medical help immediately. 

Access to food

It is important that there are no other food sources nearby otherwise rats and mice will not feed on the poison. Keep food in properly sealed containers with tight fitting lids and clean up any spillages immediately. Where possible store food in cupboards or the fridge.

Food attracts rats and it is important that food is not left out to feed wildlife like birds and squirrels. Refuse bins must have tight fitting lids.

Dead rats/mice

Any dead vermin will be collected by SDK technicians during their visit as long as they can easily access them. At other times bodies can be picked up by the householder, double wrapped in plastic bags and placed in the ordinary waste bin (not the recycling bin). Protective gloves should be worn and disposed of afterwards.

Rodents require nesting material so it is important that rubbish is cleared from gardens. Our Antisocial Behaviour team deal with complaints of rubbish/food waste which may attract vermin.

Minimising risks of infestation

It is important that there are no other food sources near the bait otherwise rats and mice will not feed on the poison. Keep food in properly sealed containers with tight fitting lids and clean up any spillages immediately. Where possible store food in cupboards or the fridge.

Food outside attracts rats and it is important that food is not left out to feed wildlife. Refuse bins must have tight fitting lids and bags should always be placed in bins, not left on the ground.

Rats and mice need nesting material so it is important that rubbish is cleared from gardens. Our Antisocial Behaviour team deal with complaints about rubbish and food waste which may attract vermin. You can report filthy and verminous premises on our website.

During rodent treatments, residents may be advised by pest control technicians to take a number of practical measures to deal with the infestation inside and outside their properties.

Other type of pests and control

If you have a honeybee swarm, you can contact a beekeeper who can try and collect it. Children and pets should be kept at a safe distance from swarms.

Oak Processionary Moth

The Oak Processionary Moth is a pest that has been identified within the borough. It lives on oak trees and poses a risk to human and animal health.  Each year the council employs specialists to treat oak trees to prevent the caterpillars from developing into a hazardous state, and to survey and remove nests.

Read more about the Oak Processionary Moth

For all other types of pest, the British Pest Control Association has further useful information for residents and details of licenced companies that you can contact if you have a pest problem that the council does not treat.

Page last updated: 07 Sep 2020