Digital Strategy
One of the council's ambitions is to be a digital-enabled, modern, well-run sustainable council with sound financial management, achieving positive outcomes for residents.
Our Digital Strategy sets out our vision to embrace technology to be efficient and make it easier for residents to use council services, including supporting those who are unable to use technology.
Our vision
We will improve the way the council delivers services to residents by utilising technology. We will put residents first by enabling them to access the services they need quickly and at their own convenience, whilst also delivering more efficient and effective processes for council staff.
- prioritising customer needs
- carrying out an agile approach to delivery
- delivering new business models driven by data
- having a 'One Council' collaborative aim, facilitating cross-council project teams and sharing goals.
What success in the next 3 years will mean
- An improved better resident experience when interacting with the council in accessing services and information. They will be able to carry out simple transactions quickly and easily, with a more joined up approach ensuring they only need to make contact once.
- A modern, digitally skilled workforce equipped with the systems and technology they need to do their work and put residents first.
- A better understanding of our resident's needs, through the smarter use of joined-up data. We will be using modern technology to join data sets and get insights which allow us to continuously improve our services and make better decisions.
- A more sustainable financial model, where we are able to improve service delivery while maintaining or reducing costs.
For full details, download and read our
Digital Strategy 2024 to 2027 (PDF)
[3MB].