Council tax energy rebate
Latest update: Wednesday 29 June.
We have now paid out almost 63,000 council tax energy rebates to eligible households in bands A to D with almost 11,000 residents receiving payments this week.
We have also sent out reminders to approximately 11,000 households, that have yet to provide their bank details via our secure online link (see further information below).
Please provide your details as soon as possible to enable payment via BACS. You have until 5pm on Monday 4 July 2022 to provide these details to receive your payment by BACs.
We are currently setting up an alternative method of payment for those households for whom we do not hold bank details , or where we are unable to confirm bank details during the verification. This will be instead of a credit to their council tax as previously advised. We will write to these residents when the new arrangements are completed.
We have also approved our discretionary scheme, which will include payments to those in receipt of council tax reduction support across bands A to H. Payments will start for the discretionary scheme in July.
Initially, we will make payments where we already hold the bank details. If you have received a reminder to provide these please do so now and before 5pm on Monday 4 July 2022 so you can receive payment as quickly as possible.
Following this, we will contact those households in bands E to H in receipt of council tax reduction support who do not pay by direct debit. Details of the full scheme will be published shortly.
We are working through this substantial task to support households as quickly as possible and advise that regrettably we will be unable to provide individual updates on payment timescales, due to the significant volumes of payments involved.
We will regularly update our progress on this page.
More scheme details can be found below.
Energy rebate payments
As part of the government's initiative to help households with rising energy costs, they have announced a £150 non-repayable council tax rebate for qualifying households in council tax bands A to D.
This will be in the form of a payment of £150 per household, regardless of the number of occupants or council tax payers named on the bill.
Where we hold bank details and direct debit payments have been taken for your 2022/23 council tax bill, we aim to pay your energy rebate payment within 2 weeks of your first council tax instalment being paid.
If we don't hold your bank details, or your bank details don't exactly match our council tax records, you will get a letter asking you to provide your details so that your payment can be made. Please do not telephone or email us to chase this payment. We will be in touch with you to enable you to provide this via a secure process.
Beware of council tax rebate scams
Never supply personal details to anyone claiming to be calling from the council tax office. We will not be calling you to ask you to supply these details over the telephone. If you don't pay your council tax by direct debit, you should wait to receive your letter from us that will explain how to claim the rebate.
Households that qualify for £150 rebate
The council tax rebate will be paid to the liable council tax payer (or an occupant where the property is exempt) where the property occupied meets the following conditions on Friday 1 April 2022.
- The property is valued in council tax bands A - D. Your council tax band is shown on your bill or GOV.UK helps you find out which band your home is in. Just put your postcode into their online tool to find the band for your home. Find your council tax band at check your Council Tax band - GOV.UK (www.gov.uk).
- The property is occupied as someone's only or main home.
- It is a chargeable dwelling, or in exemption classes:
- N (occupied only by full-time students), where the students are liable for payment of council tax
- S (occupied only by persons under the age of 18),
- U (occupied only by persons with a severe mental impairment) or
- W (an annex to a property occupied by the dependant relative of the person living in the main property).
- Where the liable council tax payer does not occupy the property, they will not be eligible. This means that if you are a tenant of a property where the landlord is liable for the council tax bill, a council tax rebate cannot be paid. Properties that have no permanent resident such as unoccupied properties or second homes will not be eligible.
When will payments be made?
Direct debit payers
If you already pay your council tax bill by direct debit and the name(s) of the bank account held matches the name(s) on the council tax bill, you do not need to contact us. If the details do not match we will write to you.
We are aiming to make the payment to qualifying households within two weeks of your first council tax payment being paid by direct debit. The energy rebate payment will be made directly into the same bank account your council tax direct debit payment is taken from. The payment will appear as 'LBH CTAX ENERGY RE' on your bank statement.
Non direct debit payers
If you do not pay your council tax by direct debit, we will send you a letter asking you to provide your bank details. Please note: This will be done through a secure online application form.
You can only complete this form if you have received a letter from us.
We are aiming to make the payment to qualifying households within 3 weeks of providing your bank details. This includes time to verify your bank details for counter fraud purposes.
If you fail the verification process a £150 credit will be added to your council tax account.
Energy Rebate Discretionary fund
The government will provide funding for councils to operate a discretionary fund for households in need who would not otherwise be eligible for a council tax rebate. This could include, for example, individuals on low incomes who live in properties valued in bands E to H. Hillingdon's discretionary policy is being developed and we will publish information about this once the details have been confirmed.
Further details about the £150 utility energy rebate, as well as other ways the government is helping with rising energy costs, are available on the the Gov.UK website.