Council tax energy rebate

Update: Thursday 27 October

We have finished paying out the main scheme payments to households in council tax bands A to D who met the eligibility criteria on 1 April 2022. 

More than 66,000 payments were paid directly to bank accounts and the remaining 11,000 households were sent vouchers to cash at post offices within 1 month of receipt. The government required all payments to be paid by Friday 30 September 2022 

Unfortunately, not all residents cashed their voucher in the month allowed. We have therefore credited the council tax account for eligible properties where the council taxpayer did not cash the voucher or have the monies paid directly into their bank account by the government's cut off date of 30 September 2022.

If this payment has been credited to your account, you will have received a letter from us with the following options.

Option 1

Leave the payment on your account and it will be carried forward and offset against the charge due for the 2023/24 financial year. This will happen automatically. You do not need to contact us.

Option 2

Email counciltax@hillingdon.gov.uk to request a refund, ensuring:

  • the email subject field is 'Energy Rebate - Bank Statement and [your Council Tax Account Number] - this will allow us to prioritise your email and deal with the refund
  • a copy of your recent bank statement
  • your name, address and council tax number in the body of the email message.

Access your council tax account and view payments


Discretionary scheme

In recognition that many households need support due to rising household bills, the government tasked all local authorities to establish a discretionary scheme for those who do not qualify for the main scheme energy rebate payment.

The government has allocated £144 million of discretionary funding for billing authorities. The allocation for Hillingdon Council is £1,120,350.

The discretionary scheme will run to Wednesday 30 November 2022 or until the funds have been fully allocated, if earlier.

Hillingdon's discretionary scheme has been designed to target low-income households and is consistent with the government guidelines.

 

Discretionary scheme for properties in council tax bands A-D

The scheme will make additional payments of £37 to supplement the main scheme (£150) for households in Bands A-D where on 1 April 2022:

  • council tax reduction support was in payment or
  • all the occupants are students (Exemption Class N) or
  • the sole occupant is severely mentally impaired (Exemption Class U) or
  • a Disability Band Reduction has been applied for the property.

 

Discretionary scheme for properties in council tax bands E-H

The discretionary scheme will make payments of £187 to households in Bands E-H where on 1 April 2022:

  • council tax reduction support was in payment or
  • all the occupants are students (Exemption Class N) or
  • the sole occupant is severely mentally impaired (Exemption Class U) or
  • a Disability Band Reduction has been applied for the property.

Payment methods

  • We have now paid all those residents who met the above criteria and either make their council tax payments by Direct Debit or who responded to our request to supply their bank details. These payments were made direct to bank accounts.
  • Where it was not possible to pay directly to your bank account, we sent you a voucher to be taken to the post office to receive a cash payment.
  • If you have not cashed your voucher within the month allowed the payment will now be credited to your council tax account. You will receive a letter once this has been done giving you further options

 

Option 1

Leave the payment on your account and it will be carried forward and offset against the charge due for the 2023/24 financial year. This will happen automatically. You do not need to contact us.

 

Option 2

Email counciltax@hillingdon.gov.uk to request a refund, ensuring:

  • the email subject field is 'Energy Rebate - Bank Statement and [your Council Tax Account Number] - this will allow us to prioritise your email and deal with the refund
  • a copy of your recent bank statement
  • your name, address and council tax number in the body of the email message.

Exclusions

Parties liable for council tax that are a local authority, a corporate body or other body such as a housing association, the government or governmental body, are ineligible for any award under this scheme. Students living in halls of residence are ineligible for an award under this scheme.


Beware of council tax rebate scams 

Never supply personal details to anyone claiming to be calling from the council tax office. We will not be calling you to ask you to supply these details over the telephone. If you don't pay your council tax by direct debit, you should wait to receive your letter from us - that will explain how to claim the rebate. 


Further information 

Further details about the £150 utility energy rebate, as well as other ways the government is helping with rising energy costs, are available on the GOV.uk website.

Page last updated: 27 Oct 2022