Corporate complaints procedure [142KB] Note: If you have a complaint about a care home, nursing home or any other adult social care service the first thing you should do is tell the home or service. This applies whether you pay for your care or if the local council funds it.
You have 12 months after an incident to submit your complaint. We are not obliged to investigate incidents which happened more than 12 months ago.
It will help us if you state clearly what your complaint is, which council officers or service you have dealt with and give details of any letters you have had from us.
Please tell us what you'd like us to do to put things right.
Please provide your contact details including a telephone number and email address, if you have one.
If you are taking legal action against the council you cannot make a complaint if it concerns the matter you are taking legal action over. You can make a complaint about an unrelated matter.
You can make a complaint on behalf of a friend or relative but you must have a signed letter from that person which authorises you to take the action.
Ask someone to help if you need advice with making your complaint to the council. It can be a friend or relative, or anyone else you choose.The following places may assist you in making your complaint:
Your local councillor or MP: telephone 01895 250636
Local Government Ombudsman: telephone 0300 061 0614, or write to:
The Local Government Ombudsman PO Box 4771 Coventry CV4 0EH
Housing Ombudsman: telephone 0300 111 3000, or write to:
Housing Ombudsman Service Exchange Tower Harbour Exchange Square London E14 9GE