Parking tickets

Parking tickets reduce congestion and improve road safety. Drivers receive penalties based on the seriousness of the parking contravention.

In this section:
Challenge a parking ticket

Challenge a parking ticket

If you believe a parking ticket was issued incorrectly, you can challenge it.

You'll need to write to us if you wish to challenge a parking ticket. You can do this by letter or email. Make sure you include the parking ticket number and your full contact details. If you don't have the ticket number, please include your vehicle registration and the date the ticket was issued.

To avoid delays, please provide as much detail as you can and any evidence you feel may support your claim.

See photograph

To see the photograph taken of your vehicle, go to Pay parking ticket as if you are going to pay. You'll have to enter the Penalty Charge Notice number and the vehicle registration number (but not payment details) to see the photographs. 

Challenge a ticket

Challenge a ticket online

To challenge a ticket by post, write to:

Parking Appeals and Processing,
PO Box 1180,
UB8 9DH.

What happens next?

  1. When we receive your challenge, the case will be put on hold until your challenge is investigated and a decision is made. You'll receive a notification of this by post. 
  2. If your challenge is successful, the parking ticket will be cancelled. We're unable to respond to appeals via email, so you'll be notified via Royal Mail.  
  3. If a challenge is received within the 14 day reduced payment period and it is not successful, the 14 day reduced payment period will be reset from the date the notice of rejection is served
  4. If you do not pay the parking ticket within 28 days of it being issued, a 'Notice to owner' document will be sent to the DVLA registered owner of the vehicle explaining how to make a formal representation or pay the full penalty charge. A formal representation is an opportunity for you to explain why you feel the penalty was incorrectly served. 
  5. If your formal representation is rejected by us, you'll then have an opportunity to appeal to the London Tribunals. An independent adjudicator will review your case and their decision is final and legally binding on both parties.


If your challenge relates to the use of your HillingdonFirst card, we will check the relevant record to confirm the transaction.

Page last updated: 17 Jun 2020