Please note: Our contractor ERA has temporarily suspended the fitting of free burglar alarms to the homes of over-65s. You can still apply for an alarm system and once the scheme is restarted you will be contacted directly.
Am I eligible?
You must be:
age 65 or over when you make your application
a Hillingdon resident
a homeowner (owned outright or with a mortgage).
Unfortunately, this scheme is not open to council tenants.
There must not have been an alarm installed by us or our contractors at the property already.
What happens after I apply?
If your application is approved, we will write to you to confirm that you have been allocated a free burglar alarm under the Leader's Initiative for Older People.
When you receive our letter, ensure we have the correct contact details for you, including your telephone number.
When we write to you we will also forward your details to our contractor, Response at ERA. They will contact you by phone to arrange an installation date. Please note that this may take a few months, depending on the demand for alarms.
Following the installation of your alarm, if you have any questions about how it works, or if your alarm develops any faults, or if you'd like to extend your alarm system, call them directly on 0345 257 4000.
One year after you have had your alarm fitted, the contractor will phone you to arrange a service visit. The service will replace the batteries in your sensors, remote control and sirens and check that all the components are working correctly. The first service visit is free of charge.
After the first visit, servicing or battery replacement will be your responsibility. Response at ERA can provide an annual service for £49.95 per service, or you can source another provider.
To request an alarm, complete our online form or call 01895 556000.