General household rubbish

We collect general rubbish every week from more than 100,000 households in the borough.

In this section:

Bulky waste collections

As a result of the coronavirus pandemic and to prioritise the maintenance of our free-to-use rubbish and recycling collections, we temporarily suspended our usual bulky waste collection service. To allow us to offer our popular service again, we are introducing a small charge of £25, which will help to cover our service delivery costs and ensure we can meet demand. This is 40% cheaper than the average fee of neighbouring boroughs. For residents aged over-65 and those in receipt of Personal Independence Payment, the service is free.

Bulky waste - arm chairResidents can book a collection every 3 months. Landlords can book collections as and when needed.

The cost of one collection is £25 (or free for residents over 65 and those in receipt of Personal Independence Payment).

One collection can consist of either:

  • a fridge or freezer (with no other items added) or
  • up to 6 items, which can include mattresses and wardrobes (but not fridges or freezers) - in place of 1 bulky item, we can accept 3 black bags of unwanted smaller items, such as broken toys
    View our list of items we can't accept

We will make collections Monday to Friday, starting at 7am. Please ensure all your items are ready for collection before this time. 

This service will be reviewed in 3 months' time.

Book now by calling 01895 556000.

Instructions for collection

In line with social distancing guidelines, our employees will not enter properties.  

Please ensure:

  • the items you place outside your home are no longer than 5 feet and can be safely picked up by 2 waste collectors
  • items, such as a wardrobe, that need to be broken down, are grouped and tied into bundles
  • mattresses and carpets are kept as dry as possible, as they become very heavy when wet
  • carpets are rolled and measure less than 5 feet long
  • all items are placed outside the front of your property (as close to the road as possible) before 7am on your booked collection day and are easily accessible and visible

Cancelling a collection

  • If you need to cancel or change your collection day, you must let us know at least 24 hours before your booked collection day by calling the Contact Centre on 01895 556000.
  • If you do not let us know in time and payment has already been received, no refund can be given.

Items we cannot accept 

  • Any hazardous materials 
  • Boilers 
  • Building/DIY waste
  • ​Car parts
  • Clinical waste 
  • Commercial fridges and freezers 
  • Fluorescent tubes 
  • Garden waste
  • Gas canisters
  • Oil drums
  • Pianos
  • Paint/liquids
  • Sheds
  • Sun beds
  • Soil
  • Rubble
  • Tiles
  • Tyres
Page last updated: 05 Jun 2020