Multi-million pound Openreach investment brings enhanced digital connectivity

Friday 4 June: Residents and businesses in Hayes and Uxbridge are the first in the borough set to benefit from ultrafast, ultra-reliable internet connections following a multi-million pound investment in 'Full Fibre' broadband by Openreach.

Leader of Hillingdon Council, Cllr Ian Edwards, with an Openreach engineer at the Hayes exchange
The digital network company is currently building new infrastructure across the borough. A mammoth project, it's been made possible after Openreach invested in major upgrades at its exchanges in Hayes and Uxbridge. 

This new network delivers fibre optic cables from the local exchange to residents' and businesses' front doors, also known as Fibre-to-the-Premises technology (FTTP) or 'Full Fibre'.  

Hundreds of borough businesses and tens of thousands of homes can already order the faster, more reliable connections from a range of competing service providers that use Openreach's network.  

Full Fibre can deliver speeds of up to 1 Gigabit and beyond - that's 15 times faster than average speeds today. The government estimates that digital traffic is set to increase by 25 per cent to 40 per cent in the near future, so those better connections will help local businesses and town centres recover more quickly post-pandemic and help attract vital footfall to the borough's commercial centres.  

Additionally, the fibre optic cables aren't affected by bad weather and are far less likely to slow down, or 'drop out' like existing broadband connections might. 

The growing relationship between Hillingdon Council and Openreach was marked by a symbolic 'splicing' of a fibre optic cable at the Hayes exchange by Leader of the Council, Cllr Ian Edwards on Wednesday 26 May. 

Cllr Edwards said: "Residents and businesses need and deserve the best possible connections, so we're grateful for Openreach's investment and delighted to work with them to make Hillingdon a far better-connected borough. 

"It's fascinating to see how these tiny glass wires can shape our daily lives. As we become increasingly reliant on internet connections, much like we rely on other household utilities, providing the best possible network ensures residents and businesses can thrive. 

"We are developing a new digital strategy as we know there is further work to be done to help support those residents who are digitally excluded and to enable borough businesses to innovate. This partnership with Openreach is a key step in enabling us to build better connected communities." 

Kieran Wines, Openreach's Partnership Director for London, said: "Great connectivity has never been more important and Openreach is pleased to be investing in gold standard Ultrafast Full Fibre across Hillingdon.  

"Our work to upgrade Hayes and Uxbridge is close to completion and we look forward to continuing the journey and close working relationship with Hillingdon Council." 

Through Openreach's infrastructure residents will have the option to choose their internet connection from a great selection of retailers. 

The faster connections will provide opportunities for innovation in other areas, such as travel, communications, health and social care and community safety.

The improved full fibre network is expected to last 100 years and roll out across the UK is the biggest national infrastructure project after HS2.

A map of Openreach's commercial plans in Hillingdon is available at To find out whether Full Fibre is available at your home or business, check your postcode at

Page last updated: 04 Jun 2021