Issues with branches

2. Label
  2. My Account
    
    View and check the status of reports and requests in one place, 24 hours a day, 7 days a week with My Account. Registration is quick and easy. Simply enter your email address and follow the instructions to verify your account and set up a password.
    
    If you've used our previous online self service, you will still need to register for My Account to manage new reports and requests. If you have an account, then items such as name and address are all pre-filled for you. You are also able to save forms and return to them later. It's not necessary but saves effort every time you use our site.
    
    Register for an account to save yourself time, save forms in progress and keep track of your requests - or log in if you already have a My Account.
    
    Label
    
    If a branch from a council-owned tree is touching a house or other building we will inspect the situation, and if appropriate, arrange for the branch to be pruned back. Normally other general requests for overhanging branches to be pruned are noted for inclusion in our works programme, and a degree of prioritisation takes place to make best use of funds available. This means that we are unlikely to carry out pruning in every situation where a public tree branch overhangs someone else's land. However, residents may wish to exercise their common law rights in respect of overhanging branches.
    
    If your report requires an immediate response for an emergency like a fallen branch obstructing a footpath or highway, please do not use our online service. If you are reporting between 8am and 6pm, please call 01895 556000. If out of hours, please call 01895 250111.
    
    Use this form to report a branch issue.