Support and resources for children and young people with SEND and their families

In this section


Educational Psychology Service helpline

Our Educational Psychology Service is providing a helpline for parent/carers who feel they would benefit from a consultation with a psychologist to support them and/or their family with, for example:

  • anxiety around the current situation and its impact on your children and family
  • supporting you to support your child(ren)'s emotional needs
  • concerns about friendships, learning, daily structure and activities
  • the impact of change, loss or bereavement
  • how to best look after yourself, so you can look after your children
  • concerns be related to school or family life

If you would like to access this service, email educationalpsychologyservice@hillingdon.gov.uk with the following information: 

  • your name
  • the telephone number you would like to be contacted on
  • the name of your child's school
  • times and dates you are not available for a consultation 
  • a brief description of what you would like to focus on in the consultation

We will aim to get back to you within 2 working days to confirm a date and time for your consultation. 

The consultation service will, as far as possible, be confidential.


SEND Advisory Service advice line

Our SEND Advisory Service will be offering support to parents of children and young people with special educational needs and disabilities and the professionals that work with these families via an advice line. 

During these uncertain times, we can help with:

  • resources/activities and advice for children and young people with autism, sensory impairment difficulties or other special educational needs and disabilities
  • fun activities for the whole family
  • activities to help keep children and young people who are attending educational settings engaged
  • signposting you to other council services

To access this support, please email the relevant team:

Please provide the following information: 

  • your name
  • the telephone number you would like to be contacted on
  • the name of your child's school
  • times and dates you are not available
  • a brief description of the type of support/advice that you need 

We don't yet know the demand for this type of support but we aim to get back to you within 24 hours.


Supporting children and young people with Education, Health and Care (EHC) Plans

All children and young people with an EHCP, who have limited or no access to an education setting will have an assessment of how they can be supported during Covid-19. We are working with schools to complete these assessments within the 20-week timescale. Any change to the 20-week timescale must be on a case-by-case basis and any delay must be Covid-19 related. 

We are aware that currently some assessments are outside the timescale and are working to complete these as soon as possible.


What if my child requires healthcare and/or social provision based on their (EHC) Plan? 

Our SEND and Inclusion Service is currently working with healthcare providers to ensure therapists are supporting parents/carers with the education part of the EHC Plan. The Children's Integrated Therapy Service (CITS) is offering phone/video contact to deliver therapy, including Language Link to parent portal and phone call health reviews. 

Find out more at www.cnwl.nhs.uk

We are also liaising with social care services who are working with schools to support risks assessments, where appropriate. All services and short break provisions continue to be in place; however, some parents have requested packages to be suspended due to current government guidance. Please note: All allocated workers offer regular contact with families and each case is being reviewed with parents and professionals. 


Annual EHCP reviews

We are currently working with families and education setting to deliver annual reviews through online platforms.


Animation by Council for Disabled Children, explaining the annual review process.


Back to school information

It is mandatory for school aged children to be at school from the start of the new school year in September. 


Useful resources for home learning

The government has produced information for parents who are helping their child to learn at home during the Covid-19 pandemic.

Other online resources that you may find useful include:


Useful resources for wellbeing

Page last updated: 27 Aug 2020