Paying your rent and coronavirus

The government has responded with a support package for those affected by coronavirus. You can learn more about it by going to the official website on the government's response to coronavirus.  

  1. There is no rent free period. You must continue to ensure that your rent is paid. Help to pay is still available through Housing Benefits and Universal Credit by claiming.
  2. If you cannot work because of coronavirus and are eligible for statutory sick pay, you will get it from day one, rather than from the usual fourth day of your illness. 
  3. If you are not eligible for sick pay you can apply for Universal Credit and/or apply for new style Employment and Support Allowance (ESA).

    Further information on the employment and support allowance

  4. If you are self-employed and claiming Universal Credit and are required to stay at home, or you are ill as result of coronavirus, you should inform DWP and JobCentre Plus through your online journal without delay. The assumed level of income used to determine your Universal Credit will not apply while you are affected.
  5. If you are working and already getting Universal Credit and you have been advised to stay at home, you should report this via your online journal in the usual way. Your Universal Credit will be adjusted as your earnings change.
  6. If you are making any new benefit claim please do not delay even if you think you may be affected by coronavirus. If you need any help please contact us on details below.


Information on protection for renters

If you have any difficulties paying your rent you should get in touch with us as soon as possible. We will aim to answer your queries and assist you as soon as we can.

Call us on 01895 556182 or email

If you need to write to us our address is:

Rent Collection and Arrears Recovery Team
Residents Services
Civic Centre 2N/08

Page last updated: 16 Jul 2021