Library guidelines and information

Public access computers, internet access and wifi

We are proud to offer public access computers with internet access and free public wifi at all libraries in the borough. By using these services, you agree to familiarise yourself with and abide by all relevant guidelines.

Computer sessions, services and resources

Computers in Hillingdon librariesIn all of our libraries, we offer the following to library members and guests.

  • Access to a computer with internet, Microsoft Office, image editing and other software packages. For children, we have dedicated computers with additional internet filtering.
  • Fully accessible computers with screen reader and magnifier to assist users with a visual impairment.
  • Free wifi for visitors aged 11 and over
  • Free access to scanners
  • A4 printing (20p per page for black and white printing, and 40p per page for colour)

Using the library's free wifi

From your device, choose the wifi hotspot 'Hillingdon Libraries' and enter the password, which can be obtained from a member of staff.

The computer facilities and wifi within Hillingdon Libraries operate with a filtering and antivirus service but we cannot guarantee all unsuitable websites will be blocked. 

It is an unsecured network provided for your convenience and its use is solely at your own risk. 

By using the Hillingdon Libraries wifi - whether on one of our computers or on your own device - you:

  • acknowledge and accept all security risks relating to accessing and using the internet over an unsecured wireless network
  • take responsibility to configure your device with the appropriate security settings, firewall and antivirus protection to control access from other wireless devices and the internet itself
  • conduct online transactions, including banking, online shopping and payments, at your own risk
  • take full responsibility for any loss of any information that may arise from the use of hardware or connections, or for any loss, injury, or damages resulting from the use of these facilities
  • agree to all terms of the Acceptable internet usage guidelines and disclaimer [78KB]

Users who fail to follow our policies may have their session terminated and be banned from using all Hillingdon library facilities. 

Illegal activity on library computers or wifi facilities will be reported to the police.  

Hillingdon Libraries:

  • cannot advise you on how to protect yourself and cannot be responsible for assisting you in setting up security on your personal device
  • do not guarantee the privacy or safety of your data and communication while using this free service
  • is not responsible for the misuse of personal information entered on websites
  • will not take responsibility for damage incurred from incorrect, insufficient or incomplete security settings or lack of up-to-date virus protection
Page last updated: 14 May 2020