Get in touch

Insurance claims

If you are a solicitor enquiring about the council's insurance details and have a Portal ID for Employers Liability and Public Liability claims, the council's appointed insurance claims handler is Gallagher Bassett.

Legally represented claims on Claim Notification Forms (CNFs) should be submitted via the Portal. The Gallagher Bassett Portal ID is: D00019

Pavement trip/pot hole damage

If you wish to make a claim against the council for injuries caused by a pavement trip, or pot hole damage to your vehicle on the public highway, the claim should be made in writing giving the following information:

  • date
  • nature and cause of the accident
  • location such as the address of the property outside which the accident occurred (please include photographs of the accident location)

Your claim letter should be posted to Hillingdon Council, Contact Centre (Highways), Civic Centre, Uxbridge UB8 1UW or emailed to contact@hillingdon.gov.uk.

Where a pavement trip or vehicle damage involves a contractor or public utility such as gas, electricity, water, please contact them directly as they are responsible for their own insurance arrangements.

Accident with council vehicle

If you are involved in an accident with a council vehicle please contact the council's Contact Centre:

Damage to your council property

To make a claim on the Tenants Contents Insurance Scheme, or to enquire about joining the scheme, contact the council's rent accounts section on 01895 277734 or 556879.

Page last updated: 14 Jan 2020