Consulting with your neighbours

Documents and information to help you consult with your neighbours about the scheme.

Do

  • introduce yourself to your neighbours
  • use the template letters provided, they have been carefully worded to give a concise and accurate explanation of the scheme
  • ensure everyone in the scheme can contact you, when necessary
  • consider the best way to contact residents who are disabled, vulnerable or 'hard to reach' (email us at chrysalis@hillingdon.gov.uk for advice)
  • update residents of the scheme's progress on a regular basis
  • be thorough - ensure every household in the scheme is duly consulted
  • remember this is a community scheme, be patient with your neighbours and respect their opinions even if they do not support the scheme
  • respond to all queries about the scheme directly
  • consider all objections and talk to us for advice on how you deal with them
  • be respectful in your tone to all your neighbours in both your verbal and written communications
  • remember that any information you gather from residents (including their reasons for objecting) is confidential - please do not discuss with other neighbours
  • provide detail of cost when you collect residents' contribution for the scheme
  • ensure every household in the scheme has access to a key, if gates are installed

Don't

  • resort to intimidation with those who don't approve the scheme
  • put yourself in any situation where you feel unsafe
  • forget to contact us if you have any questions

Letter templates

Page last updated: 13 Apr 2022