Housing advice and homelessness

Duty to refer

Guidance for public authorities wishing to refer a client to the homeless prevention team.

Under the Homelessness Reduction Act 2017, specified public bodies have a duty to refer service users who may be homeless or at risk of homelessness, if they have consent from their client to do so.

The aim of this legislation is to intervene at an early stage when at risk, and give meaningful assistance to someone who may not yet have made contact with the homeless prevention team. 

We are working in partnership with Housing Jigsaw for referrals via ALERT, an easy to use online tool designed specifically to meet the new duty to refer requirements. 

If you work for a partner agency and would like to refer a client to the homeless prevention service at Hillingdon Council, use our online portal.

If you have any questions relating to ALERT, call us on 01895 556666.

Read more details on the GOV.UK website about duty to refer.

Page last updated: 06 Sep 2019