Digital debt collection
We are now using a messaging service to contact our customers regarding payments where they have fallen behind with their instalments or to promote direct debit and online services.
Depending on the details we hold for you, we may contact you by one of the following methods.
SMS Text
Messages will be addressed to you personally and shown as from Hilllingdon. To access the full message, you must click on the link to confirm it is you. You will be directed to debt.hillingdon.gov.uk.
Once you have verified your account, you will then be shown information concerning your outstanding balance and details of how you can pay, how to set up a direct debit or access online services.
An email will be addressed to you personally.
You will be shown information about your outstanding balance and details of how you can pay, how you can set up a direct debit, or access online services.
Automated voice message
The pre-recorded message will first ensure that we have contacted the correct person. Once verified, the message will inform you of your payment options and how to contact us.
While this service is offered to help prevent customers from falling into further arrears, it's not always available.