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The below are tools that can be used if you're at risk of abuse.
Silent Solution
The 'Silent Solution' is a system that alerts the police to 999 mobile phone callers who need emergency assistance but are too frightened, scared or unable to speak because the perpetrator/offender is nearby.
After calling 999 from a mobile telephone, the call operator will ask the caller which emergency service they need. If the line remains silent, the operator may ask a series of questions and suggest that the caller tap the handset, cough, or make a noise by way of response. If the caller remains silent and if the call operator cannot decide whether an emergency service is needed, they will forward the call to the 'Silent Solution' system.
This is a police automated message that begins with 'you are through to the police...' and lasts approximately 20 seconds. The message requests that the caller press 55 to be put through to the police. If 55 is pressed, the call will be transferred to the caller's local police force, where a call handler will try to communicate with the caller by asking simple 'yes' or 'no' questions.
If the caller does not press 55, the call will be terminated.
Reminder: This system does not apply to 999 calls made from a landline telephone.
ANI codeword
If you are experiencing domestic abuse and need immediate help you can, ask for ANI (Action Needed Immediately) in participating pharmacies.
When you ask for ANI, you will be offered a private space, provided with a phone and asked if you need support from the police or other domestic abuse support services.
Find your nearest participating provider
If you are a UK pharmacy, find out how to sign up to the Ask for ANI codeword scheme.
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